Skip to main content
All CollectionsFrequently Asked Questions
Clearing your cache and cookies
Clearing your cache and cookies

How to clear your cache and cookies if you are having trouble saving or loading a page.

Iain French avatar
Written by Iain French
Updated over a week ago

If you are having troubles saving or loading a particular page in LockedOn, the first thing to do is log out and clear your cache and cookies.

  • Log out of LockedOn.

  • If you are using google chrome, hold down the ctrl and shift buttons and click the delete button at the same time.

  • Ensure the Time Range is set to All Time

  • Ensure the Cookies and other site data box is ticked.

  • Ensure the Cached Images and files box is ticked.

  • Click the Clear data button.

  • Close and then re open your Chrome browser.

  • Log back in to LockedOn.

This should resolve most loading and/or saving issues. If you are sure you have followed this process precisely and you are still having issues, please search articles for the particular process you are trying to complete or speak to one of our support team via live chat.

Did this answer your question?