LockedOn has upgraded the way SMS billing and sending is managed within the platform.
To continue sending SMS from your LockedOn account, your office needs to complete the required setup before COB Monday, 31 August.
This article explains what is changing, why we've made the change, and the steps you need to complete.
Why is LockedOn changing SMS billing?
SMS billing and management is now being brought directly into the LockedOn platform.
The new SMS platform gives your office:
Uninterrupted SMS service through LockedOn
Better reporting and visibility of your SMS usage
Up-to-date compliance tools as SMS and spam regulations continue to tighten
Industry-leading SMS rates
Pay As You Go and Auto Top-Up options for managing your SMS credits
New SMS unsubscribe technology built directly into LockedOn
IMPORTANT: New SMS unsubscribe feature
One of the biggest reasons for this upgrade is SMS compliance.
We have built new technology to manage SMS unsubscribes directly within the LockedOn ecosystem.
This means your office will have options for providing customers with a simple way to unsubscribe from your SMS communications.
UNSUB Link
You will have the option to include an UNSUB URL in SMS messages sent from LockedOn.
Your customer can simply click the link to unsubscribe from your SMS communications, with their SMS subscription status managed within your LockedOn CRM.
Reply STOP
Alternatively, you can include a manual opt-out message in your SMS, such as:
Reply STOP to unsubscribe
This provides recipients with a clear way to tell your office they no longer wish to receive SMS communications.
Why is this so important?
SMS compliance is becoming increasingly important for Australian real estate offices.
ACMA is actively enforcing Australia's spam rules, including requirements around providing appropriate unsubscribe facilities. Penalties for non-compliance can be significant.
These new LockedOn tools are designed to make managing SMS unsubscribes easier for your team while helping your office stay on top of its compliance obligations.
Rather than manually managing SMS opt-outs and updating CRM records, LockedOn is building this functionality directly into the platform.
It's best to get ahead of these changes now rather than having to catch up later.
Step 1 - Verify your office numbers
The first thing you need to do is verify the mobile numbers your office will use with the new SMS platform.
We've created a short video that walks you through the process. Watch: How to Verify Your SMS Numbers
Follow the instructions in the video to verify the relevant numbers for your office.
Step 2 - Choose how you want to purchase SMS credits
Once your numbers have been verified, you can choose how you want to manage your SMS credits.
There are two options:
⭐ BEST OPTION: Auto Top-Up
Auto Top-Up is our recommended option.
When your SMS credits get low, LockedOn will automatically charge your nominated payment method and purchase additional SMS credits for your account.
This means:
You don't need to manually monitor and purchase credits
Your SMS balance can automatically replenish when it gets low
You reduce the risk of running out of credits
You don't have to worry about messages stopping halfway through a bulk SMS send because your account has run out of credits
For offices that regularly use SMS, Auto Top-Up is the easiest way to ensure your SMS sending can continue uninterrupted.
Alternative option: Pay As You Go
With Pay As You Go, you purchase SMS credits when you need them. When your SMS credits are getting low or have run out, LockedOn will alert you so you can purchase additional credits.
This option gives you control over when you purchase more SMS credits.
Step 3 - Set up your payment method
You'll need a payment method connected to your LockedOn account so SMS credits can be purchased directly through LockedOn.
Already have a payment method?
If your LockedOn account already has a payment method set up, you don't need to add it again. You can move on to the next step.
Need to add a payment method?
We've created a short video showing you how. Watch: Setting Up Your LockedOn Payment Method
You can also follow our step-by-step guide: Setting Up Your LockedOn Payment Method
Complete your setup before COB Monday, 31st August
Please don't leave your SMS setup until the last minute.
To ensure your office can continue sending SMS through LockedOn, please complete the required setup before COB Monday, 31 August.
In summary:
1. Verify your office SMS numbers
2. Choose Pay As You Go or Auto Top-Up
3. Make sure your LockedOn payment method is set up
Once these steps are complete, your office will be ready to use the new LockedOn SMS platform.
Need Help?
If you have any questions or need assistance getting your SMS account set up, please contact the LockedOn Support Team.
We're happy to help you get everything ready before the changeover.